Customer Satisfaction
98% of our clients are ready to recommend Orange.* >
*Orange’s annual customer satisfaction survey.
Actively monitoring customer happiness is the key to improving our service. Along with a 98 percent recommendation rate, 95 percent of our clients believe that there’s little to criticize in our price-to-quality ratio.*
*Orange’s customer satisfaction survey.
We asked our clients how well, or not so well, Orange has performed its tasks. Here’s what they said:
In concept and campaign planning
- Pretty poorly 2 %
- Poorly 0 %
In digital design
- Pretty poorly 0 %
- Poorly 0 %
In content marketing and social media services
- Pretty poorly 5 %
- Poorly 0 %
In print and digital advertising production
- Pretty poorly 1 %
- Poorly 0 %
In project management
- Pretty poorly 3 %
- Poorly 0 %
Approximately 99% of our customers think we have done a very good job.
Source:
Orange’s yearly customer satisfaction survey (FCG Oy) 12/2019, n=114